Fundraising Complaints Procedure

At Jospehine’s Star, we are committed to delivering a high standard of fundraising to anyone who supports us or fundraises on behalf of or in aid of our charity. We are members of the Fundraising Regulator and registered with the Charity Commission.

We are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves. You can provide your feedback by email through the ‘contact us’ page or in writing to Josephine’s Star, C/o Wortham Jaques, 130A High Street, Crediton, EX17 3LQ.

We will do our best to resolve any complaints in a timely and transparent way. On receiving your feedback we will acknowledge receipt then provide an initial response within 15 working days of receiving it. Whilst we expect to be able to resolve most complaints within that time frame, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 25 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.

If your complaint is about our fundraising activities and we are unable to resolve it to your satisfaction, you can contact the Fundraising Regulator, by telephoning 0300 999 3407 or by completing their online complaints form.